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Customer Care & FAQs

If you have questions about Ritchie Bros. Auctioneers, an online account on our website, bidding, buying, or selling, you'll find many of the answers in our FAQ section.

We are here to help. If you cannot find what you need in our FAQs, please call contact our Customer Care team using the form below and an agent will get back to you within 24-48 hours. If you need urgent assistance please call us at any of the numbers at the bottom of the form.
Name
What email address can we reach you at?
What can we help you with?
What is the item/lot number and auction related to your inquiry (if applicable)?
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The information collected will be used to process your request and be handled in respect with our Privacy Statement.
 
USA & Canada: 1.800.211.3983
Europe: +31.765.242.600
Middle East: +971.4.812.0600
International: +1.778.331.5939

Find local representative

Contact one of our representatives to ask about selling equipment or trucks, refurbishing, or auction information.

Find local representative

Contact an auction site

Ritchie Bros. has more than 40 auction sites worldwide. For auction equipment and other information, contact an auction site near you.

Contact an auction site

Customer support

*Please note our Customer Care Team will not be available on July 1, 2021 in observance of Canada Day*
Questions? Please email customer service for answers, including help with online registration, bidding, deposits and payments.

Asia Pacific: +61.7.3382.4444

USA & Canada: 1.800.211.3983
Europe: +31.765.242.600
Middle East: +971.4.812.0600
International: +1.778.331.5939

Other inquiries

Contact us about paid appraisals, media inquiries, and investor information.
For all other corporate inquiries, please contact a head office.

Global Head Office

Two Westbrook Corporate Center
Suite #500
Westchester, Illinois, 60154

USA Toll Free: +1.800.663.8457
Canada Toll Free: +1.800.663.1739

Canada Head Office

9500 Glenlyon Parkway
Burnaby, BC, V5J 0C6
Canada

Tel: +1.778.331.5500
Fax: +1.778.331.5501
Canada Toll Free: +1.800.663.1739
USA Toll Free: +1.800.663.8457

European Head Office

Bijster 3, 4817 HX
Breda, The Netherlands

Tel: +31.765.242.600
Fax: +31.765.242.650

Asia Pacific Head Office

1-57 Burnside Rd
Brisbane, QLD
Australia
4207

Tel: +61.7.3382.4444
Fax: +61.7.3382.4433

Feedback

We are always looking for ways to improve our services and customer experience.
Send us your comments. We would love to hear from you.

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